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Help Center

Driver

Driver

Everything you need to know about driving with Swan Taxis. Maintain your account, plans, contracts and invoices. Access training

Get to know the Swan driver app

Getting started with Swan

Interested in being a taxi driver?

In Vehicle

Login and start a shift from the VDS

Ending a shift (logout)

Accessing available jobs

Pausing the meter

Abandoning a job

Taking a hail job

Accepting a job with a set fare

Accepting a scheduled job

Accepting an on-demand job

Choosing navigation preferences

Choosing an alternate route for a job

Viewing the job destination

Changing availability

Switching navigation audio on or off

Adjusting brightness and volume

Triggering the distress alarm

Accessing area statistics and vicinity ranking

Taking a cash payment

Taking a card payment

Taking a payment using a TUSS voucher

Completing a job already paid by account or card

Handling a non-payment for a job

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Taxi Driver App

Contacting Swan Taxis for help

Starting a shift on the Driver App

Features of the Swan Taxi driver app

Account Details

How do I delete my account?

Adding a preferred name

Adding a profile picture

Changing your profile picture

Adding a driver licence

Changing a home address

Adding an ABN and business name

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Plan and Contracts

Choosing a plan and pricing

Changing a plan

Viewing terms and conditions

Viewing product disclosure statements

Viewing invoices

Disputing an invoice

Paying an invoice

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Account Security

Changing account password

Payment Enquiries

Why am I missing a payment for a job?

Why was that payment declined?

How are driver commissions calculated?

Where can I find my commission payment?

Where can I see my settlements?

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