Swan Taxis telephone operators are trained in the computerised dispatch of taxi jobs. When a customer calls 131330, the call is answered by the next available operator. The operator enters the details of the job and our automated dispatch system then dipatches the job to the next vacant, available, suitable and ready taxi.
Operator positions in a our Call Centre are extremely important, as they are the front line company representatives when customers call for a taxi.
The role is exciting and varied responding to calls for many different types of jobs, including, parcel pick ups, blood deliveries, urgent message call outs, roadside transport after breakdowns, airport transport, hospital equipment movement, multiple pick ups, contract client movement, courier assistance, crisis situations, emergency services requests via drivers and many other types.
Experienced operators can then be offered additional senior Call Centre duties and tasks such as, Contracts, Fleet Movement, Query channel for Drivers, Customer Service, Lost Property and Shift Supervisor.
However, these additional duties are for everyone, so we'll work with you to enhance your skills and if you're ready and want the additional responsibilities and duties then we'll assist you in getting there.
The Call Centre offers many career prospects and is a great way to be part of a brilliant team striving for the same purpose, outstanding customer service in all aspects of our operation. Some of our employees have been with us over 30 years, and are still going strong. Now that's commitment Swan Taxis values and appreciates.
We welcome your interest in becoming a Call Centre Operator, whether you have previous experience or not, we would love to hear from you. There are permanent and casual hours available and the Call Centre is a 24 hour a day, 7 day a week operation with a variety of shifts available. Please fill out our Call Centre Application Form.